What counts as one consolidated revision?

One message containing all requested in-scope changes, sent within 7 calendar days of initial delivery. We then produce one revised version addressing the accepted requests.

What if a name is pronounced incorrectly?

Pronunciation corrections are within scope when you provide a clear phonetic spelling or recording. Include them with the consolidated request.

What if my download does not work?

That is a technical correction, not your creative revision. Contact us and we will repair or redeliver the file.

Refund and revision policy

We want the song to honor what you shared.

Personalized production can begin soon after payment and cannot be returned like an unused physical product. This policy explains what is included and how we handle cancellations, delays, corrections, and refund requests. Effective September 7, 2026.

▶ Hear examples

Cancel before production begins for a full refundOne consolidated revision includedTechnical delivery fixes are always separateYour legal consumer rights still apply

Cancellations before production begins

Email John@DearChorus.com as soon as possible if you need to cancel. If Dear Chorus has not begun custom production, we will cancel the order and issue a full refund to the original payment method. Production may begin shortly after payment, so cancellation is not guaranteed until we confirm it.

After custom production begins

Once custom work has begun, refunds are generally not available for a change of mind, dislike of a subjective creative choice, an incorrect detail supplied by the customer, or a request for a substantially different concept. We will still review the circumstances fairly and provide any remedy required by applicable law.

When Dear Chorus will refund

We will provide a full or appropriate partial refund if we cannot deliver the purchased service, if an order was charged more than once, or when required by law. If a delivery estimate changes materially before the song is delivered, we will explain the delay and offer a reasonable choice to continue or cancel for a refund.

Your included revision

Each order includes one consolidated revision request submitted within 7 calendar days after initial delivery. Combine all requested changes into one message. The included revision may cover factual corrections, pronunciation, lyrical emphasis, removal of a supplied detail, and reasonable creative refinements that preserve the original story and direction.

What requires a new order

A different recipient, substantially different story, replacement concept, entirely new lyrics after approval, or major change of genre, tempo, vocalist direction, or emotional intent is outside the included revision. We will explain the boundary before asking you to purchase anything additional.

Technical corrections

A broken private link, missing purchased file, corrupt download, or playback problem does not use the included creative revision. Contact us promptly and we will repair, replace, or redeliver the affected item.

How refunds are issued

Approved refunds return to the original payment method. Your bank or card provider controls when the credit appears. We will confirm when the refund has been submitted. Nothing in this policy limits rights that cannot legally be waived.

How to request help

Email John@DearChorus.com with the order number and a concise description of the issue. Do not email card details or a private delivery token. Contacting us first often lets us resolve an access, factual, or delivery problem quickly, but it does not waive any legal right.

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